Customer Service Officer at Kranite Nigeria Limited

Kranite Nigeria Limited commits itself to becoming an international company and a major supplier and designer architectural hardwares in Nigeria. The company is best sourced for wide range of activities related to Stainless Steel Railings; Aluminum Railings; Burglary Proof; Stone Coated Roof; Office Partitions; Shower Cubicles; Furniture & Fittings.

Job Title: Customer Service Officer 

Responsibilities

  • Manage the internal customer service desk and administer customer satisfaction surveys.
  • Prepare daily reports and maintain activity log.
  • Receive all incoming calls and redirect calls appropriately, maintaining a call log.
  • Provide accurate meeting room status information and communicate accordingly.
  • Coordinate the visitor’s management process by receiving and directing visitor’s traffic flow as appropriate.
  • Manage requests and enquiries from visitors.
  • Receive and coordinate all administrative requests and direct such requests to appropriate channels.
  • Manage the internal office environment, ensuring that the look and feel are in line with the brand and service standards.
  • Supervises cleaning activities and ensure shift patterns are strictly adhered to.
  • Participate in other ad hoc projects as assigned.
  • Store inventory management using electronic and physical count techniques (electronic record design to be completed today).
  • Replace and/or replenish shortage items in the store.

Requirements

  • Bachelor’s Degree or equivalent in any field.
  • Minimum of 2 years’ experience in a front desk management role or general office administration role.
  • Great interpersonal skills.
  • Great verbal and oral communication skills
  • Great organizational skills.
  • Great team player.
  • Presentable in appearance.
  • Friendly disposition and personable.
  • Good eye for detail.
  • Ability to work under pressure and meet stipulated deadlines
  • Ability to multitask.
  • Good knowledge of Microsoft Office Suite i.e. Microsoft Outlook, Word, Excel, PowerPoint.

Location: Lagos

Closing Date
28th March, 2017.

How to Apply
Interested and qualified candidates should send their CV's to: info@kranite.com.ng


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