Drop Ship Specialist at KornerStone Staffing

KornerStone Staffing - Our client, a big player in the FMCG industry, is recruiting to fill the position below:

Job Title: Drop Ship Specialist

Description

  • Our Client is a big player in the FMCG Industry, is looking to recruit a Drop Ship Specialist to join the team to manage and track all Team dropship and at once orders. This includes: sku creation, order placement, order tracking, order delivery, ship confirming, and vendor relations.
  • The Drop Ship Specialist will also serve as an operational liaison between merchandising, vendors, and service providers, this person is responsible for day-to-day drop shipment issue resolution, reporting on vendor compliance with SLA policies and procedures.

Responsibilities

  • Maintain vendor list and vendor catalog resources with current vendor information including: contact information, discount levels, websites, links, etc.
  • Create and modify skus. Confirm accurate order entry of drop shipped orders into controller.
  • Accurate placement of orders directly with vendors using correct shipping address and FO numbers.
  • Manage open orders report as it relates to drop shipped orders.
  • Follow-up with vendors and sales reps to obtain and communicate order confirmations and tracking information on all drop shipped orders. Enter tracking details into Workhorse on decorated drop ship orders.
  • Effectively communicate any issues or delays with Team reps and customization department.
  • Effectively and openly communicate with Team and Retail buyers.
  • Serve as main point of contact for team sales staff regarding drop ship customer service questions.

Qualifications

  • HND and Bachelor's degree
  • Understanding of retail landscape, operational systems and functionality
  • Minimum of 2 - 3 years’ experience in Drop Ship or e-Commerce operations department
  • Minimum of 2 years in retail or B2C role

Skills

  • Good communication skills both written and verbal, with the ability to complete relevant paperwork.
  • Planning and organizational skills
  • Previous supervisory experience
  • Strong analytical and problem solving skills and business judgment

Location: Lagos

Closing Date
Not Specified.



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