Entry-level: Customer Care Representative at BlueSteel Resources

BlueSteel resources is a company dedicated to getting to the heart of the matter in the most professional and efficient manner. We aim to be the premier destination for talented candidates and clients committed to staffing top tier professionals. We pride ourselves on connecting clients with seasoned management talent in a diverse range of industries.


Job Title: Customer Care Representative

Responsibilities

  • Provide quality customer service to customers
  • Respond and follow up promptly to customer enquiries
  • Handle and resolve complex cases to ensure customer satisfaction
  • Sales of phones, accessories, sim cards and airtime
  • Sim registration, sim swap etc
  • Obtain and evaluate all relevant information to handle enquiries and complaints
  • Process orders, forms, applications and requests
  • Record details of enquiries and customer interactions including actions taken
  • Work effectively with a variety of situations, individual and groups
  • Acquire multiple product knowledge to enhance ability to understand customer needs across different service plans
  • Identify processes, procedures and workflow improvements and assist in the implementation

Qualification

  • A minimum of an OND qualification.

Salary

  • N30,000

Location: Lagos

Closing Date
15th March, 2017.

How to Apply
Interested and qualified candidates should send send their CV's to: cvs@bluesteelsolutions.com.ng


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