Monday, 10 April 2017

Client Relationship Manager at Lagos Business School

Lagos Business School, is committed to creating and transmitting management and business knowledge based on a Christian conception of the human person and of economic activity relevant to Nigeria and Africa at large. We strive to be a world class business school which will have a  significant impact on the practice of management.


Job Title: Client Relationship Manager

Description

  • To create and initiate innovative ways of marketing customized programmes and also develop and manage clients’ relationship for business sustainability.

Responsibilities 

  • Initiate meetings and develop proposals to grow programme sales.
  • Manage relationship with clients and promptly provide feedback on programmes from the client site to relevant units to improve market drive.
  • Act as the content expert and maintain relevant training documents and training materials for all levels of programmes
  • Responsible for the sale of programmes within the assigned portfolio deploying best practice to achieve sales target
  • Maintain and update customer reference database to facilitate marketing activities
  • Act as a liaison between Faculty and Client in programme design and meeting of clients programme needs
  • Review and advice on improvement initiatives for effective meeting of targets
  • Provide advice on branding of product brochures, flyers and other marketing communications materials
  • Follow-up on payment of fees by participants in accordance with the SOP.  Drive collections and adherence to credit policy with respect to programmes under your care
  • Support the marketing of other Executive Programmes
  • Collaborate with colleagues to ensure successful completion and graduation of participants in Executive Education.
  • Any other specific or adhoc duty to be assigned by Line Manager from time to time.

Key Performance Indicators

  • Achieving agreed target revenues.
  • Achieving agreed target number of participants for different seminars/conferences
  • Number of new industries/companies engaged
  • Achievement of agreed participant ratings per programme
  • Feedback from customers- both internal and external

Requirements

  • Good first degree from a reputable institution. 
  • A Master’s degree would be an added advantage.
  • Proposal Writing skills
  • Selling skills
  • Relationship Management skills
  • Negotiating skills
  • Good interpersonal skills
  • Stakeholder Management skills
  • Excellent oral and written communication skills
  • Influencing  and presentation skills
  • Experience with electronic and social media marketing
  • Knowledge of market segmentation and branding
  • Customers services skills
  • Expert knowledge of MS office and CRM
  • At least 8 years in Service Marketing industry
  • Experience gained in Sales, Accounts Management and Business development, Consulting or Project Management will be an advantage.

Salary Grade

  • Manager

Location: Lagos

Closing Date
11th April, 2017

Method of Application
 Interested candidates should forward their CVs to: careers@lbs.edu.ng

Note: Only short-listed candidates shall be contacted. LBS offers equal employment opportunity to all applicants.


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