Manager, Planning and Forecasting at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Job Title: Manager, Planning and Forecasting


  • Manager, Planning & Forecasting is part of the Planning & Fulfillment team at the Opco and would lead the Demand planning and forecasting process. Demand planning and forecasting management covers demand forecasting, demand planning and sales and operational planning processes for trading stocks and assets. These processes would involve interactions with Opco BP and Centers of Excellence (CoE).
  • Manager, Planning & Forecasting would support the Senior Manager, Planning & Fulfillment and supervise the Planner, Demand and Planner, Material Resource.
  • Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
  • Monitor changes to SCM related statutory, regulatory, legal compliances and update MTN checklist. This includes compliance with Safety Health and Environment (SHE) regulation, imports, Foreign Exchange Control Documentations (FECDs), input and output taxes and managing landed costs.
  • Develop policies and procedures for implementing distribution strategy (customise to physical local conditions)
  • Ad hoc and Operational Meetings
  • Set up /participate in ad hoc and operational meetings
  • Report at process and functional level
  • Manage and resolve escalations that have impact on critical path of service delivery
  • Escalate issues that will result in significant time, scope, employee/client or cost impact if not resolved
  • Manage and provide solutions to issues that require formal resolution
  • Set up and manage project status meetings
  • Review and identify key risks, issues and dependencies and set mitigation actions
  • Sign-off / make decisions regarding operational changes
  • Review performance of CoE against agreed KPIs and their compliance to SLAs and reverse SLAs
  • Create and monitor plan for continuous improvement
  • Review performance of CoE Reporting
  • Review reports on a monthly basis from CoE relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
  • Review reports on specific projects as per the defined timelines
  • Source, induct, and manage talent in accordance with legislative guidelines
  • Ensure open communication channels with staff and implement change management interventions where necessary
  • Provide definition of roles, responsibilities, individual goals and performance objectives for the team
  • Set KPIs and provide regular performance feedback through a well-defined and implementable performance review program
  • Develop and implement a training plan in order to build and develop skills within the team
  • Performance manage resources in accordance with HR policy and legislation where necessary
  • Actively participate in leadership team and develop skills of own team
  • Promote an ‘MTN centric’ and a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Plan and manage supplier relationship with Distribution Company and customer relationships.
  • Guide and direct vendors and third parties in achieving MTN Opco objectives
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Participate in contract reviews; manage customer service issues with service providers and review the operations of the service providers, at intervals
  • Make certain service providers adhere to standard procedures as well as properly executes the agreed terms and conditions.
  • Coordinate with relevant authorities (internal / external) to obtain approval and ruling within the due date
  • Escalate sensitive issues in a timely manner
  • Collaborate with CoE to develop and implement demand planning and management strategies Review and approve demand forecast
  • Prepare demand plan for trading stock and assets
  • Review forecasting errors and prepare resolution plan for refining errors
  • Monitor forecasting performance
  • Review variance analysis reports and identify corrective actions to resolve variance
  • Liaison with relevant stakeholders and conduct sales and operational planning review meetings
  • Prepare sales and operational plan in collaboration with internal stakeholders, stakeholders at Opcos and aggregate the procurement requirement
  • Assist in identifying potential supply constraints, risks and issues
  • Monitor sales and operational planning
Job Condition
  • Normal MTNN working conditions
  • May be required to work extended hours
  • First Degree in Engineering, Supply Chain Management or related discipline
  • Fluent in English
  • CSCP (Certified Supply Chain Professional)
  • CPIM (Certified in Production and Inventory Management)
  • Minimum of 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Supply Chain Management experience
  • Vendor management Experience
  • Working experience in Oracle Training:
  • CPIM (Certified in Production and Inventory Management)
  • CSCP (Certified Supply Chain Professional)
  • CBAP(Certified Business Analysis Professional)
  • SCOR-P (Supply Chain Operations Reference Model – Professional)
  • BA, BEd, BEng, BSc, BTech or HND.

Location: Lagos

Closing Date
5th May, 2017.



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