Technical Support Specialist at Garanntor Nigeria

Garanntor is an innovative company founded as a provider of reliable and affordable Hosting services, consisting of Virtual Private Servers, Cloud hosting, Cloud servers, Storage and domain registration.


Job Title: Technical Support Specialist for Web Hosting Company (L1 & L2)

Description

  • We are looking for a goal-oriented, self-motivated and truly passionate person who is charismatic and professional.
  • As part of the technical support team, the primary responsibility is to understand, troubleshoot and resolve customer issues.
  • Customer inquiries should be handled in a timely manner or escalated to the appropriate team if necessary.

Responsibilities

  • Provide live chat support for customers.
  • Provide basic customer support through ticketing system
  • Virtualization knowledge such us OpenVZ, XenServer, KVM and Cloud
  • Good Knowledge of Web server, Mail server, DNS, FTP, SSH
  • Excellent Knowledge in Web Hosting Control Panels such as Cpanel, Plesk, Direct Admin
  • Handling Devops Task, Excellent knowledge in Server/Website migrations
  • Excellent Communication Skill in English (oral and written)
  • Familiarity with Linux/Unix command line
  • Experience with Windows Server operating systems
  • Installing/upgrading web software (Joomla, WordPress, Drupal, etc.)
  • Troubleshooting a variety of issues including email, DNS, SSL certificates, etc.
  • Document cases and follow-up on issues from inception through resolution.
  • Ability to work flexible hours.

Location: Lagos

Closing Date
10th April, 2017.

How to Apply
Interested and qualified candidates should send their CV's to: hr@garanntor.com


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