Client Service Officer at School Kits Limited

School Kits Limited is a leading professional school outfitting firm and a one-stop shop for a wide range of requirements for students from preschool age through the secondary (High) school age. School Kits Limited commenced business in 2000 and has experienced significant growth for the years becoming a credible brand within the school supply industry in Nigeria.

Job Title: Client Service Officer

Responsibilities 

  • Attend to clients’ inquiries and complaints. Provide client support services in accurate and timely fashion
  • Ability to Cross sell and up sell
  • Familiarization with organization’s products and advise customers on its availability
  • Build positive and productive relationship with clients
  • Keep records of sales proceeds at the end of the day
  • Maintain high level of professionalism and competence in every client interaction
  • Work in compliance with company policies and procedures
  • Present and portray a positive image of the organization, its products and services to clients
  • Give regular and timely updates on stock level to the store manager
  • Recommend potential products or services to the store manager by collecting customer information
  • Work together as a team with other colleagues.
  • Carry out tasks as assigned by the store manager

Requirements

  • Minimum qualification HND/BSc in Social Sciences and Humanities
  • Excellent People and Communication skills
  • Experience in Retail/ Education sector
  • Proficiency in Microsoft packages
  • Experience in Customer service especially in a one-on-one interaction
  • Fast learner
  • Responsible and committed to task assigned to handle
  • Ability to blend into a new environment and work with people of different ethnicity
  • Ability to work under pressure especially during the peak period
  • Punctual
  • Attentive to details
  • Courteous
  • Ability to Cross Sell and Up-sell
  • Certification in Customer Service would be an added advantage
  • Resides in Lekki, Ajah and its environs.
  • Customer Service: Minimum of 2 years experience
  • Sales and Marketing experience is also an added advantage.
  • The employee reports to the Store Manager and Retail Coordinator
Remuneration
  • #50,000 - #60,000 per month (Negotiable)
  • Medical Aid, Training.

Location: Lagos

Closing Date
12th May, 2017.

How to Apply
Interested and qualified candidates should send their CV's to: careers@schoolkitsng.com

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