Customer Service Officer needed at LoveStruck Bakery


LoveStruck is the choice Brand for luxurious Cakes, superior Confectionery, exquisite Gifts, Honeymoon tours and flawless Events.

Job Title: 
Customer Service Officer

Reports To: 
Operations Manager

Probation: 
90 Days

Job Purpose:
This role is strategic in nature as the role holder drives sales and therefore the revenue of the Bakery. It is the key point of contact between LoveStruck Bakery and its customers and is in charge of ensuring revenue target achievement through engaging new and maintaining old customers therefore, closing sales.

Job Responsibility:
Generate leads, follow-up on existing leads and close sales deals
Maintain relationships with customers by providing support, information, and guidance
Research and analyze new opportunities
Maintain accurate sales records
Report periodically on sales performance against target
Maintain accurate customer database
Recommend profit maximization and service improvement initiatives
Attend trade exhibitions, conferences, trainings and meetings
Social Media engagement and Internet mapping

Level of Education Required: 
Bachelors’ Degree or Higher National Diploma (HND).
Candidate should be a graduate in Sales Management, Marketing or Customer Relationship Management.
Ideal candidate must be able to read, write, speak clearly, infer and be good at Microsoft Office and Adobe Acrobat.

Special Certifications/Licenses Required:
None

Experience:
2 Years’ experience in a customer-facing role.

Critical Skills:
Initiative, commercial awareness, numeracy, multi-tasking, IT literacy, patience, humility, presentation, willingness to learn and work hard under a lot of pressure, organizational/scheduling and time management skills.

Environmental Issues Involved:
May experience high temperatures as job is sometimes outdoors

Personal Attributes:
Extrovert and sociable with an ability to forge and manage new relationships daily

Remuneration: 
600,000 Naira Annually (64% Based on Performance) + Accommodation

Work Hours: 
This position mandates Office presence from 8am to 6pm on Mondays to Saturdays (including all Public Holidays)

Job Location:
Festac Town, Lagos.
If unable to live in Staff Accommodation then Candidate must have residence in Festac Town, Lagos, Nigeria.

Application Deadline
15th June 2017

To Apply:
Candidates should send an email to tracy@lovestruck.ng and use the Job Title of interest as the title for their email.


Our best advice for jobseekers looking to join LoveStruck is:
“We understand how tough the job market is but honesty always wins over making up things. The best thing you can do when applying for a job is to be honest and straightforward about your results and what you've actually been able to deliver. All the grammar in the world won't help you if you can't show that you know how to get things done. Don't over-hype yourself. Use facts and figures to demonstrate impact and the value you can bring to our team. If you were in a junior role and weren’t in charge of major projects then use other aspects of your resume and CV to show that you know how to get things done.”

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