Job Title: Customer Service Representative - Direct Sales
- Manage large amounts of incoming calls.
- Assist with placement of orders, refunds, or exchanges.
- Take payment information and other pertinent information such as addresses and phone numbers of customers.
- Handle product recalls/ Attempt to persuade customer to reconsider cancellation.
- Inform customers of deals and promotions.
- Work with the customer service manager to ensure proper customer service is being delivered.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies
- Compile reports on overall customer satisfaction
- Minimum of OND
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
12th May, 2017.
Method of Application
Interested and qualified candidates should forward their CV's and Cover letters to: firstname.lastname@example.org using the job title as subject of the mail.
Note: Only candidates that meet our requirements will be contacted.Also, ONLY Lagos residents will be considered.