Skyhigh Medical Centre is a top leading healthcare facility recognized for providing integrated healthcare services. To uphold clinical excellence, patient centricity and ethical practices integral to healthcare and ensure delivery of optimal healthcare service.

Job Position: Client Service / Administrative Officer

Job Location: Magodo, Lagos

Job Description

  1. Warm welcoming of patients / Clients
  2. Attending to patients’ inquiries, complaints, questions and proffering/rendering appropriate support and providing a solution
  3. Perform all clerical duties necessary to keep the hospital running
  4. Manage incoming calls & follow up with patients for the next scheduled appointment
  5. Retrieve patient’s file Numbers, Register New patients, and get their details so they can be registered appropriately
  6. Give out Claim forms to HMO patients, making sure patients sign it and ensure that all daily claims are well arranged and given out to the Head of Admin/HMO Officer
  7. Lias with HMOs and other corporate organizations for patient eligibility and approval
  8. Send daily reports to the Head of Admin/Client Executive
  9. Calling of dormant client/patient
  10. Response to official email
  11. Follow up with Patients for their next scheduled appointment
  12. Confirm an HMO patient, check the I.D to confirm if the patient’s HMO is still active. Call the HMO helpdesk when necessary or when referring a patient to see a specialist. Also get an Authorization code before certain treatments or admission can be done
  13. Scheduling appointment /Proper Record Keeping
  14. Gives a detailed explanation of services, listen to patients’ concerns and handling complaints and inform necessary to department for correction and follow up
  15. File important documents and keep them well arranged ` `
  16. Account reconciliation on payment received and expenses incurred in the day-to-day running, Update client Information and another basic update as required e.g The Cash Book, Transfer and also keep cash payment and daily entry
  17. Any other assignment from higher authority

Job Requirements

  • Interested candidates should possess a Bachelor’s Degree / HND in relevant fields
  • 1- 3 year work as a Client service /Admin experience in health care
  • Resident in Lagos
  • Good interpersonal skills

Application Deadline
25th March, 2023.

How to Apply
Interested and qualified candidates should send their CV to: hr@skyhighmedicalcentre.com using the Job Title as the subject of the mail.

Tagged as: Administrative, Customer Service, Graduate, Health