Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
Job Position: Business Support System Engineer
Job Location: Lagos
- Airtel maintains an ecosystem of business support systems, to run our business operations towards customers. We are currently in need of an experienced engineer, responsible for supporting our B/OSS stack, and its ancillary tools and utilities.
- The engineer in this role, will support the end-to-end subscriber lifecycle for postpaid, hybrid, prepaid customers, in the GSM, Enterprise, FTTH, Airtel Money, and other customer domains.
- Services managed, will include, but not limited to provisioning, CRM, billing, order orchestration, order fulfillment and maintaining the product catalog.
System Design and Architecture:
- Design and architect business and operational support systems that align with the organization’s objectives and requirements.
- Collaborate with cross-functional teams to understand business processes and design systems to support those processes.
System Development and Integration:
- Develop and implement B/OSS solutions to automate and optimize business processes.
- Integrate B/OSS systems with existing IT infrastructure and third-party applications.
- Ensure seamless communication and data exchange between different systems.
Customization and Configuration:
- Customize and configure B/OSS applications to meet specific business needs.
- Implement changes and updates to ensure the systems are aligned with evolving business requirements.
System Testing and Quality Assurance:
- Conduct thorough testing of B/OSS systems to identify and resolve any issues.
- Ensure the reliability, performance, and security of B/OSS applications.
- Collaborate with quality assurance teams to implement and execute test plans.
- Create and maintain detailed documentation for B/OSS systems, including design specifications, configurations, and troubleshooting procedures.
- Provide training to end-users and support teams on system functionalities.
Troubleshooting and Support:
- Investigate and resolve technical issues related to B/OSS systems.
- Provide support to end-users and collaborate with technical support teams to address system-related problems.
System Maintenance and Upgrades:
- Perform regular maintenance tasks and updates to ensure the stability and security of B/OSS systems.
- Evaluate and implement system upgrades to take advantage of new features and technologies.
- GSM and non-GSM bill run/dispatch.
- Provision scheduled and ad-hoc reports in a timely and efficient manner.
- Investigate reasons for service faults.
- Assist with change management, ensuring minimal impact on subscribers, and end users during patch implementation, upgrades and bug fixes.
- Bachelor’s Degree in Computer Science, Information Technology, or a related field.
- Previous experience in B/OSS system design, development, and implementation.
- Proficiency in programming languages (e.g., Java, Python) and database management.
- Knowledge of telecommunications and IT industry standards and protocols.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced, dynamic environment.
- Familiarity with industry-specific B/OSS applications and platforms.
How to Apply
Interested and qualified candidates should:
Click here to apply online