Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivaled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Job Position: Regional Airport Services Manager – West Africa

Job Location: Lagos, Nigeria

Job Description

  • We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Lagos, Nigeria as Regional Airport Services Manager.

Job Responsibilities

  • The role is responsible for ensuring that the Airport and other airport operations falling under your jurisdictions run smoothly, cost-effectively, and are aligned with the safety and security requirements.
  • You will ensure to provide customers with Qatar Airways’ 5-star service promise. You will manage station performance within your portfolio and ensure that service consistency is adhered to based on set KPIs and targets.

Specific Accountabilities

  • Implementing Ground Services strategy at a grassroots level.
  • Accountable for station overall Operational requirements including Safety & Security, Business and Contingency plans, and Emergency and Accident response.
  • Ensuring that overall airport operations meet QR’s standards, policies, and procedures whilst satisfying local and international standards and conforming to aviation regulatory requirements.
  • Responsible for all areas of Airport operations.
  • Ensuring that QR staff, service providers, and handling agencies always provide the highest level of service to both customers and colleagues whilst delivering QR’s products and services at a 5-star level.
  • Managing the services and day-to-day operations within the respective Lounges.
  • Ensuring that Lounge usage policy and standards are maintained across the respective Lounges and are reviewed regularly.
  • Managing the station’s budget and operating costs.
  • Enhancing and protecting revenue without compromising customer satisfaction, safety, and security.
  • Optimizing the workforce at the station level to minimize cost and ensure adequate coverage.
  • Managing the Handling agent and Suppliers to ensure that they deliver services and products as stipulated in the contract.
  • Establishing the department or team’s objectives and priorities to align with and support business objectives.

Be part of an extraordinary story:

  • Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.
  • You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
  • You have the chance to be a part of our future, and build the life you want while being part of an international community.
  • Our best is here and still to come. To us, the impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
  • Together, everything is possible.

Job Requirements

  • To be successful in this role, you must have the following qualifications and skills.
  • Relevant College or University qualification to a minimum of Bachelor’s Degree
  • Minimum of 7 years of job-related experience
  • Experience within an airline,  customer service environment, or GHA operations environment
  • Experience as an Airport Manager with a major airline.
  • Extensive overall knowledge of all areas and the airline/ airport operation
  • Work experience in a multi-cultural environment.
  • Leadership/ Management skills.

Application Deadline
1st August 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Logistics