Tecclight Systems Limited is a firm poised to delivering top notch professional services from our different Conglomerates; Tecclight Systems, HR-Light Consult and Tecclight Homes. We deliver Services Ranging from Smart Home Automation with custom grass root designs and development; Human Resource needs from Recruitment, KPI Appraisals, Employee Labor Law Relations and Compliance, HR Information and Payroll Management and Training and Development with Certifications issued recognized Internationally and Nationally; Real Estate needs ranging from Property Rentals, Sales, Property Management and Consulting, Property Construction & Development.

Job Position: Client Service Manager

Job Location: Lagos Island, Lagos

Job Description

  1. Managing, leading, organizing, and directing client service teams.
  2. Plans and directs the day-to-day activities of the client service team to work towards the achievement of departmental targets as well as ensuring the efficient utilization of resources.
  3. Attending professionally to all walk-in customers, preparing tenders, quotations, invoices/receipts, and waybills.
  4. Building, maintaining & sustaining attractive & creative ambience for the showroom & products on all the floors.
  5. Achieving the sales targets and goals set for you and your team.
  6. Managing the sales process through specific software.
  7. Researching prospects and generating leads, ensuring traffic of potential customers to the showroom all the time.
  8. Handling customer questions, inquiries, and complaints professionally.
  9. Contacting potential and existing customers on the phone, by email, and in person.
  10. Increasing business opportunities through various routes to marketing.
  11. Recruiting and training client service team members.
  12. Monitoring team performance and motivating them to reach targets.
  13. Compiling and analyzing sales figures and reporting to the head, marketing & business development manager.
  14. Collecting customer feedback, market research, and developing a robust 24hours customer service policy.
  15. Keeping up to date with trends, styles, products, and competitors.
  16. Attract new and existing customers to the showroom regularly.
  17. Develop business-to-customer (B2C) initiatives to exceed the 85% sales target monthly.
  18. Develop and maintain technologically driven sales initiatives to drive sales exponentially. ensuring the company is exceptionally active and visible on all social media channels.
  19. Keep accurate inventory [hard & soft copy] of all company’s products both at the showroom and warehouse.
  20. Ensuring prompt & safe delivery of customer products.
  21. Promote cross-departmental communication.
  22. Conducting/participating in sales team meetings.
  23. Assist management in the reordering process.
  24. Boosting and increasing sales in the showroom consistently.
  25. Preparing monthly / annual sales reports & submit same to the head, marketing & business development manager when due.
  26. Any other assignments assigned to you by your senior colleagues.

Job Requirements

  1. Candidates should possess a minimum of First Degree in relevant field.
  2. Minimum of 5 years experience in the field.
  3. Sex: Female Prefered.

N200,000 to N250,000 / Month

Application Deadline
20th February, 2023.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: hr@tecclightsystems.com.ng using the Job Title as the subject of the email.

Tagged as: Customer Service, Graduate