Customer Account Manger at CredPal

CredPal is a financial technology company that provides credit cards for consumers to meet their immediate financial needs. We are leveraging technology and the retail industry to provide a modern consumer credit solution for Africa and beyond.

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Job Position: Customer Account Manger

Job Location: Yaba, Lagos

Job Description
What to Expect:

1. The Customer Account Manager(s) utilizes inbound and outbound telephone calls to achieve sales targets.
2. Your responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received.
3. You should also be able to liaise with the appropriate departments to resolve customer complaints.

Job Responsibilities

1. Sales conversion.
2. Calling existing and potential customers to persuade them to the company products and services.
3. Processing all customer requests accordingly.
4. Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
5. Developing and sustaining solid relationships with customers to encourage repeat business.
6. Using sales scripts proffered by the company to drive sales and respond to customer rejections.
7. Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers’ needs and preferences.
8. Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Job Requirements

• HND / B.Sc Degree in Management Sciences or related field.
• 1-2 years experience in telesales preferably in the financial services industry.
• Proven work experience as a Sales Executive, Sales Associate or similar role.
• Basic excel skills.
• Track record of achieving sales quotas.
• Excellent communication skills, capable of building trusting relationships.
• Ability to perform in fast-paced environments.

Benefits

1. Competitive remuneration
2. Medical coverage
3. Flexible work schedules(remote friendly) and an open and collaborative team environment.
4. Internal opportunities – we believe in growing our own!
5. Smart and engaging colleagues who’re invested in your growth

How to Apply
Interested and qualified candidates should:
Click here to apply online