Overview
Fortics Lifecare Limited aims to be a leading healthcare holding company in Africa, developing existing healthcare assets into world-class health facilities across the continent integrating quality service delivery to clients and financial prosperity for our sake. We want to inspire and promote hope, health and total well-being by providing the best care for every patient through integrated clinical practice, continuous education and research, delivering this service at cost-effective prices.
Job Position: Client / Customer Care Executive
Job Location: Lekki Phase One, Lagos
Job Responsibilities
- Make outgoing calls to patients, referrals, and sales as needed
- Communicate effectively and professionally with patients, teammates, healthcare professionals,etc
- Consistently meet and attain required Key Performance Indicators (KPIs)
- Answer customer phone calls and provide them with the information that they request
- Resolve customer complaints in a fair manner
- Elevate customer concerns to managers and supervisors as needed
- Become knowledgeable about our company’s services
- Provide exceptional customer support in every phone call.
Job Requirements
- Candidates should possess an HND qualification with 2-3 years work experience in similar role
- Excellent written and verbal communication skills
- Available to resume immediately
- Proficient with MS Office and the ability to navigate multiple platforms.
- Strong customer service skills with the ability to resolve patient concerns.
- Demonstrate soft skills to enhance patient experience
- Relevant work experience in the hospital will be an added advantage
- Certification in customer service profession is required
- Possess right work ethics of a client care personnel.
How to Apply
Interested and qualified candidates should send their Cover Letter and CV to: [email protected] using the Job Title as the subject of the mail.
