Customer Care Executive at Mara Cruiz Ltd

Mara Cruiz Limited, a manufacturing and premium brand, is recruiting to fill the position below:

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Job Position: Customer Care Executive

Job Location: Surulere, Lagos

Job Description

1. Manage large amounts of incoming orders
2. Convert sales leads
3. Identify and assess customers’ needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Provide accurate, valid and complete information by using the right methods/tools
6. Customer service team sales targets and call handling quotas
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
8. Keep records of customer interactions, process customer accounts and file documents
9. Follow communication procedures, guidelines and policies
10. Take the extra mile to engage customers.

Job Requirements

• Candidates should possess a Bachelor’s Degree, HND or OND qualification with 2 – 5 years work experience.

Application Deadline
24th January, 2023.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.