Customer Care Officer at Future Views Services

Future Views Services is a company that empowers the future leaders through training, mentorship and skills acquisition.

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Job Position: Customer Care Officer / Call Center Operative

Job Location: Lagos

Job Responsibilities

1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
2. Responding promptly to customer inquiries.
3. Communicating with customers through various channels.
4. Acknowledging and resolving customer complaints.
5. Knowing our products inside and out so that you can answer questions.
6. Processing orders, forms, applications, and requests.
7. Keeping records of customer interactions, transactions, comments, and complaints.
8. Communicating and coordinating with colleagues as necessary.
9. Providing feedback on the efficiency of the customer service process.
10. Managing a team of junior customer service representatives.
11. Ensure customer satisfaction and provide professional customer support.

Job Requirements

• Candidates should possess a Bachelor’s Degree, HND or OND qualification with 1 – 4 years work experience.

Salary
N50,000 – N105,000 / month.

Application Deadline
12th December, 2022.

How to Apply
Interested and qualified candidates should submit their CV to: [email protected] using the Job Title as the subject of the email.