Greensprings School is an independent, non-partisan, day and boarding school for boys and girls from 18 months – 18years. We encourage students to be lifelong learners by instilling in them great confidence, respect, and a consciousness of the needs of society.

Job Position: Customer Engagement Officer

Job Location: Anthony, Lagos

Job Description

  1. Receive and attend to e-mails, telephone, and social media from customers for all inquiries on complaints, inquiries, products, services, etc.
  2. Actively market all products in the company portfolio.
  3. Ensure active & customer engagement to identify issues.
  4. Sustain and document knowledge on all customer requirements and provide immediate appropriate solutions.
  5. Record inquiries, complaints, comments, etc. for resolution and audit purposes
  6. Route customer requests and complaints to other departments to treat, where necessary.
  7. Prioritize and oversee all customer tasks that are achieved/meet all deadlines within the required timeframe (FOLLOW-UP).
  8. To be clear and polite to customers at all times, accurately evaluating the nature of their inquiry and determining the appropriate action to take, ensuring that information and advice given is factually correct.

Job Requirements 

  • Minimum of Bachelor’s Degree or its equivalent in a reputable University or Polytechnic
  • 3+ years relevant work experience.
  • Problem-solving skills with excellent written and oral communication skills.
  • Consistently exercise empathy
  • Have a strong product sense
  • Communicate ideas clearly across the team members
  • Strong attention to detail, result-oriented and creative skills.
  • Be creative while working within difficult constraints.

Application Deadline
10th December, 2023.

How to Apply
Interested and qualified candidates should send their CV to: recruitment.anthony@greenspringsschool.com using the Job Title as the subject of the email.

Tagged as: Customer Service