Overview
Alpha Mead Group is a Total Real Estate Solutions Company established to provide robust business support services to local and international Real Estate investors or owners with interests in Facilities Management, Real Estate Development and Advisory, Security Systems and Technologies, Training, Healthcare Management and Real Estate Financing Services.
Job Position: Customer Experience Analyst
Job Location: Bonny Island, Rivers
Job Description
- Align customer experience strategies with marketing initiatives. as well as inform customers about new product features and functionalities.
- Participate in the post-implementation review of new customer experience initiatives to ensure they are successful
- Use data analysis tools to improve customer retention rates, conversion rates, and other key metrics
- Develop reports on customer feedback and satisfaction levels
- Work with cross-functional teams to develop and implement new initiatives that will improve customer satisfaction
- Conduct surveys and focus groups to measure customer satisfaction with current offerings
- Analyze customer data to identify trends and opportunities for improvement
- Recommend changes to processes or procedures based on findings from research studies
- Prepare and document reports of customer-related data from research studies
- Receive and resolve customer complaints from all channels
- Meet minimum number of daily outbound calls per hour and/or minutes on phone calls
- Identify customer needs and take proactive steps to maintain positive experiences.
- Scheduling in-person and online meetings with customers
- Research and develop strategies to improve and maintain the overall brand experience
- Perform other duties as assigned by the Category Manager
Job Requirements
- Bachelor’s Degree in Marketing, Communications, Advertising, Business Administration or in a related field.
- Minimum of 2 years post-qualification experience as a customer experience officer in a well-structured and process-driven environment
- Experience gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office and CRM software
- Exceptional interpersonal skills and a client-centered approach.
- Sound knowledge of data analytics for reporting
- Excellent communications skills
- Ideal candidate must be resident in Bonny Island, Rivers State.
How to Apply
Interested and qualified candidates should:
Click here to apply online
