Fadac Resources and Services Limited – Our client, a leading full-service commercial bank, is recruiting to fill the position below:

Job Position: Customer Experience Officer

Job Location: Lagos

Job Responsibilities

  1. Assist in managing and monitoring the total customers’ experience bank wide
  2. Assist in developing winning service initiatives that enhance the customer’s experience bank wide like monthly publications, messages on birthdays & anniversaries etc.
  3. Identify processes that inhibit excellent service delivery for improvement
  4. Coordinating work with other functional areas in the bank in order to enhance the customer’s experience
  5. Assist in managing the customers’ experience and internal processes simultaneously
  6. Complement the banks’ products and service by delivering consistent, high quality customer experience
  7. Provide regular & proactive communication with customers and informing them of regulatory changes and other internal changes, which affect the operation of their account using technology as well as other sources
  8. Communicate proactively with customers by informing them of regulatory changes and other internal changes, which affect the operation of their account.
  9. Delivering excellent service at all touch points thereby leading to increased revenue growth through customer satisfaction, loyalty and referrals.
  10. Perform other duties as assigned by the Head, Customer Experience Management.

Job Requirements

  • A good First Degree in any discipline
  • Relevant Master’s degree and professional qualification will be an added advantage.
  • 2 – 3 year’s related experience in Total Quality Management/Customer Experience; at least 2 years’ experience in a Bank/Financial Institution.
  • Excellent customer relationship development/management and Database management.

Application Deadline
30th April, 2023.

How to Apply
Interested and qualified candidates should send their Applications to: thelma.o@fadacresources.com using the Job Title as the subject of the email.

Tagged as: Customer Service, Graduate