Overview

Snail Rearing and Agro Products Limited – The company was established as a result of the need to provide humans with essential vitamins and nutrients that snails can give to the human body system. We have been making sure that this doesn’t stop and we are still committed to that drive every day. We are working on an expansion to all states in Nigeria so as to be able to reach more clients. We hope you can help us achieve that.

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  • Job Position: Customer Relations Manager (6 openings)
  • Job Locations: Abuja (FCT), Akwa Ibom, Imo, Lagos, Osun, and Oyo

Job Brief

  • We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
  • In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
  • Your goal will be to help us safeguard our revenue and retain our customers.

Job Responsibilities

  • Build relationships with key employees among customers
  • Create plans to address clients’ business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Job Requirements

  • B.Sc / B.An in Business Administration, Marketing or a related field
  • Proven experience as a Client Relations Manager or Relationship Manager
  • Proven track record of meeting and exceeding targets
  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team.

How to Apply

Interested and qualified candidates should send their CV and Cover Letter to [email protected] using the Job Title as the subject of the mail.

Tagged as: Administrative, Customer Service, Marketing