Enroyale Global Services Limited is an astute, globally minded management consulting firm that provides services in Human Resource Management (HR), Project Management, Business Development, Strategic Management and Capacity Building. We work closely with our clients, helping them solve complex problems, devise invaluable strategies for excellent performance and improve the general operations of their organization.

Job Position: Customer Representative (IATA Certified)

Job Location: Ikeja, Lagos

Job Responsibilities

  1. Offer all relevant and vital information to clients regarding their travel like guides, itinerariesand brochures
  2. Support clients identify their travel plans based on their proposed requirements.
  3. Learn all information regarding travel destinations such as prices, language, currency etc. to confidently advise clients.
  4. Plan, execute and coordinate travel plans for clients and follow up on their travel calendars
  5. Be familiar with aviation regulations, news and other policies as it relates to the business.
  6. Drive the company service plans to increase sales and achieve revenue targets.
  7. Act as a representative to the company to provide product/service information, answer questions, and resolve customers’ complaints or issues effectively and efficiently.
  8. Build sustainable relationships and trust with prospective and existing clients through interactive communication
  9. Engage clients professionally through multi-media channels like Phone calls, Emails, WhatsApp, and Social media.
  10. Maintain client documents, records of interactions, in-house accounts and file documentation.
  11. All other job responsibilities may be required by the management of the organization within the scope of services of the organization.

Job Requirements

  • Bachelor’s Degree holder in any relevant course from a reputable university.
  • 0 – 3 years relevant work experience.
  • Hold an International Air Transportation Association (IATA) certification and accreditation
  • Excellent knowledge of travelling software, e.g. computer reservations systems, GDS systems and e-travel
  • Have organizational skills and knowledge of business tools.
  • Proficiency in English; knowledge of additional local and international languages is an advantage
  • Exemplary sales skills and customer-oriented approach.

Application Deadline
5th October, 2022.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: talent@enroyale.consulting using the Job Title as the subject of the mail.

Tagged as: Customer Service, Graduate