Vovida Communications Limited is a Pan-African Telecommunications Company founded with a mission for enhancing the quality of life by providing competitively state-of-the-art ICT/Telecommunications services.
Job Position: Customer Service Agent
Job Location: Ikeja, Lagos
- This role is responsible for providing excellent customer service by handling information inquiries, passenger check-in, baggage check-in, and problem resolution for airlines
- First point of contact (POC) dealing with all customer requests and needs.
- Verify customer documentation and print tickets
- Provide current and accurate information to customers
- Provide assistance to customers
- Maintain positive customer relations at all times by using good judgment and the ability to multi-task
- Identify opportunities to improve customer experience and increase satisfaction
- Provide daily service reports including maintenance reports and daily usage figures.
- Work with customers/ company technical team to identify problems and advise on the solution
- Update customer database and other duties as may be assigned.
- Interested candidates should possess a B.Sc Degree with 1-2 years experience.
- Time management
- Experience in service or hospitality-related environment
- Ability to create a relationship that builds trust
- Ability to multi-task and manage schedules and people:
- Keep up with ever-changing schedules, and coordinate proactively across departments to ensure pending tasks are being completed.
- Be able to do several tasks with constant interruptions.
- Problem-solving skills using exceptional judgment
- Excellent report writing skills;
- Good leadership and team building skills
- High level of integrity and confidentiality;
- Attention to details
- Strong oral and written communication skill
- Good interpersonal and communication skills – written and spoken
- Proficiency in the use of Ms Office Suite (Word, Excel and Power point)
20th April, 2023.
How to Apply
Interested and qualified candidates should send their Resume (attached) to: firstname.lastname@example.org with the Job Title as the subject of the email. (e.g Customer Service Agent)
Note: Candidates should reside in Ikeja & or environs.