Wakanow is Africa’s leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.

Job Position: Customer Service Agent

Job Location: Lagos

Job Description

  1. The Customer Service Sales Agent is responsible for proactively reaching out to customers, assisting them in making new bookings, and converting pending bookings into confirmed reservations.
  2. This role involves making and receiving calls, managing new bookings, and providing excellent customer service to finalize the booking process.

Job Responsibilities

  1. Outbound Sales Calls: Proactively reach out to potential customers through outbound sales calls, presenting travel options and persuading them to make bookings.
  2. Inbound Calls: Handle incoming calls from customers inquiring about travel options, providing information, and guiding them through the booking process.
  3. Booking Management: Efficiently manage new bookings, ensuring accuracy, compliance with company policies, and a seamless customer experience.
  4. Conversion: Contact customers with pending bookings, follow up on their inquiries, and employ effective sales techniques to convert pending bookings into confirmed reservations.
  5. Customer Assistance: Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers with their travel needs.
  6. Sales Targets: Meet or exceed sales targets and key performance indicators (KPIs) related to booking conversion and revenue generation.
  7. Product Knowledge: Maintain a strong understanding of travel products, services, and promotions to upsell effectively and cross-sell to customers.
  8. Documentation: Keep accurate records of customer interactions, actions taken, and booking details in the companys customer management systems.
  9. Quality Assurance: Adhere to company policies and procedures to ensure high-quality customer interactions and compliance with sales guidelines.
  10. Follow-Up Calls: Call back customers to finalize bookings, provide additional information, and ensure customer satisfaction.

Job Requirements

  1. Proven experience in telesales or a similar role, preferably within the travel or hospitality industry.
  2. Strong communication and interpersonal skills, with the ability to persuade and influence customers.
  3. Results-oriented with a track record of meeting or exceeding sales targets.
  4. Excellent customer service skills and a customer-centric approach.
  5. Familiarity with travel products and reservation systems is a plus.
  6. Detail-oriented and organized.
  7. Ability to work independently and as part of a team.

How to Apply
Interested and qualified candidates should:
Click here to apply online