Overview

Owens and Xley is a Small Business Advisory and Consulting Company in Lagos, Nigeria. Our services include of Small Business Startup and Set up, Business Plan preparation, Business Process Design and Business Strategy Formulation.

Ideal Qualities Every Employer Crave In Employees
Trending
Ideal Qualities Every Employer Crave In Employees

We know the role good planning plays in any business and its associated costs; and the initial capital challenges faced by a small business which is why we have developed solutions which ensure that small business owners have access to technical skills but at a fraction of the cost.

Job Position: Luxury Sales / Customer Service Executive

Job Location: Victoria Island, Lagos

Job Description

  1. Attend to walk-in customers
  2. Respond to phone calls, text messages, and inquiries on WhatsApp
  3. Respond to customer inquiries and schedule appointments for consultations with the creative director or designer
  4. Manage the creative director’s calendar
  5. Negotiate the cost of production of bespoke garments with clients and prepare invoices
  6. Ensure that garments are accurately costed (no overpricing or underpricing)
  7. Take clients’ measurements during consultations
  8. Liaise with the inventory officer after consultations to source for and ensure materials needed for production are available
  9. Communicate outfit specifications to the production manager after consultations and ensure the brief is clearly understood before production commences
  10. Conduct quality control on bespoke garments and ensure they meet the client’s specifications
  11. Conduct quality control on ready-to-wear garments going to the shop floor
  12. Work closely with the designer during fitting sessions and confirm that the garment produced meets the customer’s specifications
  13. Liaise with customers to schedule pick up or delivery of garments ordered
  14. Perform any other tasks as assigned.

Job Requirements

  • A Bachelor’s Degree in Marketing, Communications, Sales, / any related field
  • 4 years plus experience in customer service, sales, or experience in a similar role
  • Must have worked is a luxury fashion brand
  • Knowledge of online customer engagement platforms and channels
  • Proficiency in MS Office package
  • Exceptional interpersonal skills and a client-centered approach
  • Excellent communication and problem-solving skills.

Application Deadline
21st November, 2022.

How to Apply
Interested and qualified candidates should send a copy of updated CV to: [email protected] using the Job Title as the subject of the email.

Tagged as: Customer Service