Sooyah Bistro Limited – We are a one-stop Suya culinary restaurant. Sooyah Bistro is our way of combining an age-old tradition with today’s innovation, resulting in an amazingly unique, tasty and creative culinary experience.
Job Position: Customer Service Executive
Job Location: Lekki Phase 1, Lagos
- Deal with the customers via emails, over the phone, Whatsapp
- Remain customer-oriented and maintain high customer satisfaction
- Manage a large number of incoming calls
- Accept orders via phone calls and online platforms
- Listen to the customer queries patiently and solve them. If the problem doesn’t seem to be solved, then forward the problem to the superiors.
- Respond to the problems of the customer promptly
- Transfer Orders to respective Branches and monitor them till it’s fulfilled
- Take the extra mile to engage customers
- Maintain records of interactions with the customers in an orderly manner
- Coordinate with the internal department to find solutions and resolve matters
- Maintain a follow-up on the customer, whose query you had solved.
- Ensure they are satisfied with your answer.
- Maintaining cleanliness and order in the workplace, and complying with all safety norms while carrying out work functions.
- Assist Kitchen staff where and when necessary
- Bachelor’s Degree; at least 2 years of experience directly related to the duties and responsibilities specified.
- Proficiency with Excel functions and formulas, generating professional reports through excel.
- Ability to analyze and solve problems, think creatively and proactively to solve issues.
- Good understanding of customer satisfaction.
- Extremely organized, meticulous, and able to work with minimum supervision.
- Ability to prepare routine administrative reports
- Ability to receive, stock, and/or deliver goods.
- Great computer skills
- The job requires onsite presence as needed.
- N70,000 – N100,000
- Shared bonus based on performance
- HMO plan
- Monthly feeding allowance.
30th December, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online