Beebeejump International Limited is a leading solar power company in Nigeria. It is headquartered at 75b, Ogunnusi Isheri Road, Ojodu Berger, Lagos, with a sales and after-sales team of more than 200 in its headquarter alone. Beebeejump prides itself as a leading solar power company in Nigeria, a high-tech enterprise specializing in solar energy technology research, product development, production and sales. It is a solar product manufacturer and intelligent technology leader in the solar industry, and it is an Expert in distributed off-grid photo-voltaic system solutions.

Job Position: Customer Service Officer (Hausa)

Job Location: Lagos

Job Description 

  1. We are looking for smart and active Hausa-speaking customer service agents to join our team.
  2. The ideal candidate loves talking to people, is customer-centric, and proactively solves issues.
  3. You will be responsible for converting prospects to buying customers, managing customer accounts, and providing solutions to customer issues.

Job Responsibilities

  1. Communicate with customers via phone, email, and chat
  2. Provide knowledgeable answers to questions about the product, pricing, and availability
  3. Work with internal departments to meet customer’s needs
  4. Data entry in various platforms
  5. Keep records of customer interactions and transactions
  6. Record details of inquiries, comments, and complaints
  7. Record details of actions taken
  8. Follow up on customer interactions
  9. Provide feedback on the efficiency of the customer service process

Job Requirements

  1. Minimum of OND, HND, BSc in any related course
  2. Must be very fluent in speaking the Hausa language
  3. At least 1 year of relevant work experience
  4. Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  5. Ability to multi-task, organize, and prioritize work
  6. Knowledge of customer service principles and practices
  7. Knowledge of relevant computer applications
  8. Knowledge of social media platforms
  9. Knowledge of administrative procedures
  10. Numeric, oral, and written language applications
  11. Must live within Ogba, Ojodu, Berger, Agege, and Ikeja environs
  12. Candidates must live close to Ojodu, Berger (Ogba, Ojodu, Berger, Agege, Ikeja)

Application Deadline
11th December, 2023.

How to Apply
Interested and qualified candidates should send their CV to: hr@beebeejump.com using “Customer Service Officer(Hausa)” as the subject of the email.

Tagged as: Customer Service, Graduate