Customer Service Officer at Beebeejump International Ltd

Beebeejump is a Renewable Energy company specialized in providing efficient and affordable electricity at a different scale. We meet the electricity needs of households and all strata of businesses through our Pay as you go structure, improving quality of life and providing access to 24/7 electricity.

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• Job Position: Customer Service Officer (Male)
• Job Location: Ikeja, Lagos

Job Purpose

• To help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations for a better company image.

Job Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide.

Job Requirements

• OND qualification.
• 1 – 3 years Experience.

Closing Date
15th February 2021.

How to Apply

Interested and qualified candidates should send their updated CV to: [email protected] with the title CSO Lagos.

Note

• Preferably male for gender balance.
• Only shortlisted candidates will be contacted.