Customer Service Officer at Bellforte Consulting

Bellforte Consulting is a strategic consulting firm integrating a full range of business consulting capabilities. Our partners have tested professionals with deep ‘sector-specific’ knowledge and the ability to lead and drive industry agenda.

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Job Position: Customer Service / Front Desk Officer

Job Location: Lagos Island, Lagos

Job Description
Receive Visitors:

1. Greet visitors appropriately
2. Determine visitors needs in a professional manner o Maintain visitors’ register
3. Offer refreshments to visitors where appropriate
4. Direct visitors to contact person/appropriate meeting room
5. Ensure backup when absent from reception table
6. Ability to maintain composure with difficult consumers.
7. Must remain professional at all times

Answer Phone Calls:

1. Answer phone calls in a timely and polite manner
2. Determine purpose of the call
3. Deal with visitors queries and provide correct information
4. Attracts potential customers by answering product and service questions, suggesting information about other products and services.

Manage Mail/Customer Service:

1. Reply electronic mail and sort all paper mails accordingly.
2. Prepare outgoing mail for pick up or courier
3. Organize courier deliveries
4. Perform live chat and email correspondence with customers.
5. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
6. Sift through all in-bound mails from customers and vendors and redirect appropriately to officers in-house
7. Handle all customer related issues with proper guidance from supervisor.

Monitor Office Visits:

1. Monitor people coming & going through the reception doors
2. Issue visitor passes where appropriate
3. Be aware of & report suspicious activity.

Organise Meetings:

1. Book meeting rooms o Inform participants
2. Set up meeting with necessary refreshments & equipments
3. Organize catering for meeting

Secretarial Support:

1. Prepare correspondence & documents
2. Organize mailings
3. Schedule & follow up on appointments
4. Maintains customer records by updating account information.

Reception Area Maintenance:

• Keep reception area clear & neat
• Maintain & organize reading materials

Job Requirement

• Candidates should possess relevant qualifications.

How to Apply
Interested and qualified candidates should:
Click here to apply online