Customer Service Officer at Eye Foundation Hospital Group

Eye Foundation Hospital Group (EFHG) is a healthcare group with speciality in Eye care services. The Eye Foundation Hospital was started in 1993 as a high tech specialist eye hospital capable of providing services comparable to those obtainable abroad. It is the first and foremost indigenous eye practice in the country that runs a group practice with many sub specialized ophthalmologists.

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Job Position: Customer Service Officer (NYSC)

Job Location: Ikeja, Lagos

Job Description

1. A Customer Service Officer performs informational and service-related duties on behalf of the hospital, the Customer Service Officer‘s responsibilities include answering phones calls, resolving patient queries regarding medical care and direct patients to the proper resources for further assistance with their issues.

Job Responsibilities

1. Providing help and advice to customers using the organization’s products or services.
2. Communicating promptly, courteously with customers by telephone, email, letter and face to face.
3. Producing written information for customers, often involving use of computer packages/software.
4. Coordinating feedback or complaints procedures for customers using the Patient Satisfaction survey.
5. Improving customer service procedures, policies and standards for the organization.
6. Meeting with other managers/team members to discuss possible improvements to customer service;
7. Learning about the organization’s products or services and keeping up to date with changes;
8. Provide pricing and service delivery information
9. Direct requests and unresolved issues to the designated resource
10. Record details of inquiries, comments, complaints and actions taken.
11. Communicate and coordinate with internal departments
12. Follow up on customer interactions
13. Provide feedback on the efficiency of the customer service process
14. Assisting in preparing correspondence to be sent out to clients.
15. Any other duties assigned from time to time.

Job Requirements

1. B.Sc / HND in any Social Sciences or Humanities.
2. ONLY corps members should apply

Computer-Savvy Skills:

1. Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}

Core Values:

1. Accountability.
2. Resourcefulness.
3. Ethics.
4. Flexibility.
5. Respectful Engagement.
6. Empathy.

Skills and Competencies:

1. Good written and verbal communication skills.
2. Attention to Detail.
3. Ability to work with minimal supervision
4. Ability to work under pressure
5. Empathy
6. Accurate
7. Quick to learn

Application Deadline
14th June, 2023.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.