Overview
Grace View Homes is a policy-driven company with a main focus on customer satisfaction and delivery of affordable homes to the areas we locate our projects. We have well-trained Real Estate professionals who strive continually to meet the company’s targets. Grace View Homes incorporates proven, professional state-of-the-art techniques, specializing in the marketing, listing, and selling of new homes, residential apartments, undeveloped and developed lands, and creating commercial investment opportunities.
Job Position: Customer Service Officer
Job Location: Kuje, Abuja (FCT)
Job Description
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Requirements
- Interested candidates should possess a Bachelor’s Degree in relevant fields with 2 – 5 years work experience.
- Proven customer support experience or experience as a Client Service Representative
- Must reside with Kuje and environs
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Application Deadline
19th January, 2023.
How to Apply
Interested and qualified candidates should send their Applications and Cover Letter to: [email protected] using the Job Title as the subject of the mail.
