OTP Internet Technology (9credit) is a Fintech company that provides quick loans to customers vis an online process. The company’s major product is 9credit. 9credit is a quick loan app that is available on google play store for use by customers.
Job Position: Customer Service Officer
Job Location: Ikeja, Lagos
- We are recruiting for a Customer Service Officer who can help us achieve our company’s financial goals. The ideal candidate for this position must be willing to work as part of a dynamic team.
- interface with our customers via chats and mails
- handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Using computerized systems to access the details of customers.
- Handling customer complaints, escalating to a supervisor when needed.
- Minimum of B.Sc / HND in related field
- Tech-savvy with working knowledge of Microsoft packages
- Excellent communication skill (written and oral)
- Patience, ability to manage stress and negotiation skill.
- Open to working on Saturdays when required.
- Candidates around Ikeja, Ogba and Ojota axis will be preferred.
3rd April, 2023.
How to Apply
Interested and qualified candidates should send their CVs to: email@example.com using the Job title as the subject of the mail.