Hotel Capitol is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Omole Phase 1, making it easily accessible with excellent road networks to other parts of the mainland and the city of Lagos as a whole. The 32-room Hotel offers tastefully furnished deluxe executive and super executive rooms as well as one- and two-bedroom luxury suite.

Job Position: Experienced Customer Service Personnel

Job Location: Ojodu-Ikeja, Lagos

Job Description

  1. Perform all check-in and check-out tasks
  2. Manage online and phone reservations
  3. Inform customers about payment methods
  4. Register guests collecting necessary information (like contact details and exact dates of their stay)
  5. Welcome guests upon their arrival and assign rooms
  6. Provide information about our hotel, available rooms, rates and amenities
  7. Respond to clients’ complaints in a timely and professional manner
  8. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  9. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  10. Upsell additional facilities and services, when appropriate
  11. Maintain updated records of bookings and payments.

Application Deadline
28th February, 2024.

How to Apply
Interested and qualified candidates should send their CV to: hr@hotelcapitol.com.ng using the Job Title as the subject of the mail.

Tagged as: Customer Service, Sales