Overview

The People Impact Company, a human resource, recruitment, and training firm is recruiting to fill the position below:

  • Job Position: Customer Service Personnel / Operations Executive
  • Job Location: Lagos

Job Purpose

  • The role is an encompassing and evolving role that will involve administrative management, customer service, and brand management.
  • The successful candidate will be tasked with the duties stated in this document and others as may be decided by the CEO.

Job Responsibilities

  • Convert potential customers by recommending goods or services and demonstrating how they benefit the customer personally
  • Respond to customer inquiries about available products and services
  • Establish new customer accounts, recording account information on written forms or digitally
  • Listen to customer concerns and complaints with the goal of identifying the causes of the problem
  • Inventory management and stock taking.
  • Refer advanced cases to management for resolution, providing background information as necessary
  • Maintain and regularly update financial account information using computer software programs
  • Anticipate customer needs, following up with previous customers to offer reorders or additional services
  • Executing marketing initiatives including campaigns, events, sponsorships, and corporate social responsibility programs.
  • Building brand awareness and increasing brand value and profitability.
  • Increasing product sales and market share.
  • Collaborating with different teams such as marketing, creative, legal, etc.
  • Ensuring that messaging and marketing activities are aligned with brand and company values.
  • Develop strong customer relationships in order to generate a high volume of prospective clients
  • Engage prospective clients about the advantages of the products or services offered and follow up with them in order to close the business deals.
  • Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the company’s growth plan.
  • Determine cross-selling opportunities among different products and services offered by the organization.
  • Maintain client relationship management database and utilize it to manage customer contacts and mailing lists.
  • Implementation of operational policies and procedures.
  • Actively involved in the day-to-day running of the store activities.
  • Maintain the approved look and feel of the store at all times
  • Carry out daily administrative tasks

Job Requirements
Qualifications include:

  • Graduate Degree in Management, Social Sciences, Operations
  • Minimum of Two years of related work experience

Competencies:

  • Innovative and analytical mind set
  • Computer literacy and ability to use Office Applications
  • Ability to relate well with people with a view to converting leads
  • Great communication skills (Verbal, Presentation)
  • Smart, Critical, strategic and creative thinking

Closing Date
30th April, 2021.

How to Apply

Interested and qualified candidates should send their CV to: [email protected] using the Job title as the subject of the mail.

Tagged as: Customer Service