Overview
Bryme Consulting is a non-governmental body whose aim is to bring out 1000 youth from poverty through mentorship programs, recruitment, and empowerment.
Job Position: Customer Service Representative
Location: Maryland, Lagos
Job Description
- We are hiring a customer service representative to manage customer queries and complaints.
- You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Job Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Job Requirements
- High School Diploma, General Education Degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
Salary
N60,000 – N120,000 / month.
Application Deadline
30th July 2022.
How to apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
