Overview

ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.

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  • Job Position: Customer Service Representative (English, Igbo, Yoruba & Hausa)
  • Job Location: Lagos

Job Responsibilities

  • Handle customer complaints or enquiries via telephone, emails, chats or text messages.
  • Provide customers with needed information and support
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers/callers are satisfied.
  • Gather information from customers.
  • Consistently ensure call(outbound/inbound) quality
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage the length of calls.
  • Utilize computer technology to handle a high volume of calls
  • Work closely with Team leads, supervisors and call centre manager to ensure synergy and all-time customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.

Job Requirements

  • Candidates should possess a Bachelor’s degree / HND / OND
  • Minimum of 1-3 years of relevant work experience.
  • Working knowledge of appropriate CRM software and understanding of the Contact centre industry.
  • Application Closing Date

Only applicants living within the following axis will be considered:

  • Oshodi / Ilupeju / Mushin
  • Ilasa / Cele / Isolo / Okota / Ajegunle
  • Gbagada / Bariga / Somolu / Oworoshoki / Anthony
  • Yaba / Onipanu / Palmgroove / Fadeyi
  • Surulere
  • Maryland
  • Ojota / Ogudu / Ketu.

Closing Date
31st March 2021.

How to Apply

Interested and qualified candidates should send their CVin an MS Word format to: [email protected] using the “Job Title & Language (Eg: Customer Service Representative – “Hausa”) ” as the subject of the email.

Tagged as: Customer Service