In the fast-growing economies of the world, there’s a new generation of ambitious, upwardly-mobile millennials eager to gain financial independence. Exinity’s mission is to help them achieve it, offering them risk-driven trading and investment solutions designed specifically to meet their needs: we’re using the latest technology and platforms, offering a new level of education and support, and delivering this service within a unique and contemporary user experience. Exinity aims to help a new generation become confident, empowered investors – and by doing so giving them the freedom to succeed.

  • Job Position: Customer Service Representative, English Speaking
  • Job Location: Lagos

Job Description

  • Exinity Group is a new global wealth management organization with an ambitious mission to create a new generation of empowered investors and traders.
  • The Group is home to its various retail businesses including Alpari International, FXTM and a soon new retail offering under the Exinity name.
  • We’re meeting the needs of aspirational young adults who want secure access to both cash-based and leveraged investment products, with innovative solutions.
  • Our global network of offices and regulations spans Europe, the Middle East, Africa, Asia and Latin America, and we have already attracted over 3 million clients across 180 countries.
  • We have offices in Cyprus, Asia, Africa, Latin America and the City of London.
  • At Exinity, we believe in the freedom to succeed. It’s not just a promise we make to our clients and partners, but to our people too.
  • We encourage our people to learn from each other, to exchange information and best practices in an open-minded environment, and to advance by building up their skills and responsibilities.
  • We do this in order to create prosperity for our customers, our brands, and our people.

Job Responsibilities:

  • Assist clients worldwide through live support;
  • Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;
  • Demonstrate impeccable telephone etiquette and management;
  • Handle back office queries;
  • Support clients with technical and troubleshooting issues;
  • Report to the management;
  • Deal with complaints of a varying nature promptly and effectively;
  • Provide support and troubleshooting on MetaTrader platforms;
  • Liaise with all departments to resolve issues;
  • Liaise with the Compliance Officer regarding complaints and approval of accounts;
  • Provide all relevant information to clients regarding documents and materials for becoming a client.

Job Requirements

  • Higher education in Linguistics or a related field;
  • Previous experience in a similar position will be considered an advantage;
  • Excellent knowledge of Chinese and English languages; knowledge of any other language will be considered as an advantage;
  • Excellent spoken and written communication skills;
  • Ability to work efficiently under pressure;
  • Excellent computer skills (Microsoft Excel and Word);
  • Knowledge of MetaTrader platforms will be considered an advantage.

Competitive remuneration package

How to Apply

Interested and qualified candidates should:
Click here to apply online

Tagged as: Accounting, Customer Service, Education, Finance, Information Technology, Technical