People Capacity Management, headquartered in Lagos, Nigeria, is a consulting firm specializing in Human Resources and Management. Leveraging our extensive industry-specific knowledge, we offer a range of services, expertise, and resources to clients in both the private and public sectors. Our unwavering dedication is to efficiently and affordably cater to our clients’ requirements.

Job Position: Customer Service Representative

Job Location: Lagos

Job Description

  1. Resolve complaints, provide appropriate solutions, and alternatives and ensure resolution within a given time frame.
  2. Communicate complex issues to appropriate units to determine and recommend appropriate courses of action.
  3. Effectively manage calls (incoming and outgoing).
  4. Identify and assess customer needs to ensure satisfaction.
  5. Ensure all information management systems are constantly updated and accurate.
  6. Keeping records of interactions with customers, process accounts and file documents of customers.
  7. Follow communication procedures, guidelines, and policies.
  8. Record all enquiries and complaints of customers.
  9. Create and manage customer database.
  10. Prepare and submit reports on a daily or weekly basis.

Job Requirements

  1. Must be a B.Sc. / HND / BA degree holder.
  2. A minimum of 1 year work experience in similar role.
  3. Previous experience in the fintech industry will be a very strong advantage.
  4. Call/contact center experience will be an advantage.
  5. Excellent interpersonal and communication skills with the ability to build rapport and establish long-term relationships with clients.
  6. Proficiency in using computer applications such as Microsoft Suite.
  7. Strong analytical ability, research skills, attention to detail, good critical thinking, and problem-solving skills
  8. Willingness and ability to take the initiative and create value.

Application Deadline
31st October, 2023.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@peoplecapacitymanagement.com using the Job Title as the subject of the mail.

Note: Candidates who apply for this position MUST have TECHNICAL experience.