Terrag Inn, a reputable Hotel in Gbagada, Lagos, is recruiting suitable candidates to fill the position below:

Job Position: Customer Service Representative

Job Location: Gbagada, Lagos

Job Responsibilities

  1. Managing a team of representatives offering customer support.
  2. Overseeing the customer service process.
  3. Resolving customer complaints brought to your attention.
  4. Creating policies and procedures.
  5. Planning the training and standardization of service delivery.
  6. Selecting and hiring new staff.
  7. Monitoring the work of individual representatives and of the team.
  8. Conducting quality assurance surveys with customers and providing feedback to the staff.
  9. Possessing excellent product knowledge to enhance customer support.
  10. Maintaining a pleasant working environment for your team.

Job Requirements

  • Candidates should possess an OND / HND qualification with a minimum of 2 years work experience.

Application Deadline
30th September, 2022.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: temihills@hotmail.com using the Job Title as the subject of the email.

Tagged as: Customer Service