Overview

The Workplace Centre Limited – We are a World Class Skills Development and HR / ICT Consulting Services organization that adds significant value to our clients and society.

Job Position: Customer Service Representative

Location: Victoria Island, Lagos

Job Summary

  • The Customer Service Representative is responsible for all interactions with consumer regarding bakery orders.

Key Objectives
The Key objectives of the Customer Service Representative position include:

  • Customer communication.
  • Taking customers orders and ensuring they’re satisfied with results.
  • Ensuring order presentation is up to standards.

Duties / Responsibilities
Consumer Interaction:

  • Interacting with customers to understand their needs
  • Selection of orders
  • Order suggestion and recommendations
  • Providing status of orders.
  • Confirmation of customer payments
  • Sending invoices for customer orders.

Delivery Coordination:

  • Ensuring orders are made to customer’s requirements
  • Communicating orders to bakers and decorators
  • Checking up on orders
  • Consolidation of daily orders
  • Liaising with graphic designer to design images in line with customer requests
  • Engaging decorators to design/confirm fondant orders.

Follow Up:

  • Analyzing consumer satisfaction

General:

  • Inventory of presentation supply.

Key Performance Indicators

  • Feedback from customers.
  • Order to delivery flow.

Job Requirements
Preferred Qualifications:

  • OND / HND Degree with Bachelor’s Degree a plus Customer service experience.

Required Qualification:

  • 2 years of experience within the food and beverage or events industry.

Key Skills and Experience:

  • Creativity
  • Interpersonal skills
  • Ability to influence
  • Organizational skills.
  • Consumer interaction
  • Verbal and written communication skills.

Materials Needed:

  • Computer
  • Phone

Salary
N80,000 monthly.

Closing Date
1st September, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Tagged as: Customer Service