Trapezium Group, a company that is into business consulting and sales of agro ailled products, is recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos

Job Responsibilities

  1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  2. Responding promptly to customer inquiries.
  3. Communicating with customers through various channels.
  4. Acknowledging and resolving customer complaints.
  5. Knowing our products inside and out so that you can answer questions.
  6. Processing orders, forms, applications, and requests.
  7. Keeping records of customer interactions, transactions, comments, and complaints.
  8. Communicating and coordinating with colleagues as necessary.
  9. Providing feedback on the efficiency of the customer service process.
  10. Managing a team of junior customer service representatives.
  11. Ensure customer satisfaction and provide professional customer support.

Job Requirements

  1. S.S.C.E, G.C.E, N.E.C.O or O.N.D / H.N.D.
  2. Ability to stay calm when customers are stressed or upset.
  3. Comfortable using computers.
  4. Must be willing to learn & work with a team.

N65,000 – N75,000 / month.

Application Deadline
31st December, 2022.

How to Apply
Interested and qualified candidates should send their CV to: grouptrapezium@gmail.com using the Job Title as the subject of the mail.

Tagged as: Customer Service, Graduate