Prime Alliance Consults is a group of professionals that specialize in Manpower, Headhunting, Recruitment, Training, Human Resources and Management.
Job Position: Customer Service Representative
Location: Ikeja, Lagos
- We are hiring a customer service representative to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- HND, Degree, or equivalent.
- Minimum of 1 year experience.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
How to apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.