Customer Service Representative Job at Prime Alliance Consults

Prime Alliance Consults is a group of professionals that specialize in Manpower, Headhunting, Recruitment, Training, Human Resources and Management.

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Job Position: Customer Service Representative

Location: Ikeja, Lagos

Job Description

1. We are hiring a customer service representative to manage customer queries and complaints.
2. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
3. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Responsibilities

1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
2. Responding promptly to customer inquiries.
3. Communicating with customers through various channels.
4. Acknowledging and resolving customer complaints.
5. Knowing our products inside and out so that you can answer questions.
6. Processing orders, forms, applications, and requests.
7. Keeping records of customer interactions, transactions, comments, and complaints.
8. Providing feedback on the efficiency of the customer service process.
9. Ensure customer satisfaction and provide professional customer support.

Job Requirements

• HND, Degree, or equivalent.
• Minimum of 1 year experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.

Remuneration
N70,000 Monthly.

How to apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.