Overview
Prospa is building the operating system for 40m Nigerian entrepreneurs. With our mobile app business owners can open a business bank account in 5 minutes and get powerful tools to run a business (Invoicing, CRM, Inventory, e-commerce +More).
Prospa is backed by Y Combinator, Global Founders Capital, Liquid 2 Ventures. Immad Akhund CEO of Mercury, Karim Atiyeh CTO of Ramp, executives from Square, Facebook, and Nubank and many other well respected angels and funds.
Job Position: Customer Service Trainee
Job Location: Lagos, Nigeria
Job Description
- We are constantly on the lookout for great talent who will work with us to build a brand that is passionate about delivering excellent services to our members.
- As a Graduate Trainee, you have the advantage of working with different teams within the company. This puts you in a position to understand how individual teams operate, and helps you better align your interests.
Job Responsibilities
- Participate in trainings and work in the resolution and sales department
- Provide excellent, courteous and professional customer service when interacting with customers.
- Escalate in a timely manner any issues of concern.
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customers’ issues and follow problems through to resolution.
Job Requirements
- Candidates should possess an HND / Bachelor’s Degree
- A positive attitude and a growth mindset
- Adaptability, willingness to learn new skills and commitment to exceptional delivery
- Excellent written and verbal communication skills
- Excellent research abilities and a willingness to grow
- Strong problem-solving and analytical skills
- Attention to detail
- High self-initiative.
Remunerations
N80,000 / Month.
How to Apply
Interested and qualified candidates should:
Click here to apply online
