FD Naturales is a multi-faceted company which is both a public health and agro-processing Company which specializes in the production of spices, herbs, essential oils and holistic health services.

Job Position: Customer Services Officer

Job Location: Lagos

Job Responsibilities

  1. Manage large amounts of incoming phone calls
  2. Identify and assess customers’ needs to achieve satisfaction
  3. Build sustainable relationships and trust with customer accounts through open and interactive communication
  4. Provide accurate, valid and complete information by using the right methods/tools
  5. Meet personal/customer service team sales targets and call handling quotas
  6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  7. Keep records of customer interactions, process customer accounts and file documents
  8. Follow communication procedures, guidelines and policies
  9. Take the extra mile to engage customers

Job Requirements

  1. High School Diploma
  2. Proven customer support experience or experience as a Client Service Representative
  3. Strong phone contact handling skills and active listening
  4. Familiarity with CRM systems and practices
  5. Customer orientation and ability to adapt/respond to different types of characters
  6. Excellent communication and presentation skills
  7. Ability to multi-task, prioritize, and manage time effectively

Application Deadline
15th February, 2023.

How to Apply
Interested and qualified candidates should send their CV to: vacancies@fdnaturales.com using the Job Title as the subject of the email.

Tagged as: Customer Service, Graduate