Fosad Consulting, LLC. is a professional services firm established to provide quality consulting services to desiring clients, whose primary objective is to focus their management and technical resources on their core competence.
Job Position: Customer Support Executive
Job Location: Lekki, Lagos
- Customer Support Executive will be responsible for ensuring an exceptional customer experience for our food delivery service users.
- This role combines customer service expertise with marketing and social media skills to engage with customers, resolve issues, and enhance our brand’s online presence.
- The ideal candidate should have experience in marketing and social media management and be passionate about providing top-notch customer support.
- Act as the primary point of contact for food delivery customers, addressing inquiries, resolving issues, and providing assistance promptly and professionally.
- Utilize phone, email, chat, and social media channels to engage with customers, gather feedback, and ensure a positive customer experience.
- Manage the company’s social media profiles related to food delivery services.
- Create and curate engaging content to build brand awareness, promote special offers, and respond to customer comments and questions on social media platforms
- Investigate and resolve customer complaints, feedback, and delivery-related issues promptly and effectively
- Work closely with delivery partners and restaurants to ensure smooth order fulfillment
- Gather and analyze customer feedback and data to identify trends, areas for improvement, and opportunities to enhance the food delivery service.
- Bachelor’s Degree in Marketing, Business, or a related field preferred.
- At least 3 years work experience.
- Proven experience in customer service, marketing, or social media management.
- Strong communication skills, both written and verbal.
- Proficiency in social media platforms, including Facebook, Twitter, Instagram, and LinkedIn.
How to Apply
Interested and qualified candidates should send their Resumes to: email@example.com using the Job Title as the subject of the email.
Note: Only qualified persons with relevant experience will be contacted.