Busha was established in 2018 as a digital currency exchange platform where consumers and merchants can trade digital currencies such as Bitcoin and Ethereum. Busha has made efforts to be a trusted company in this domain and ensure that our platform is easy to use, accessible and user-friendly. We focus on using innovation and efficiency to build an open financial system. There are a few things we look for across all hires we make at Busha, regardless of role or team. We assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning.
Job Position: Customer Support Graduate Intern
Job Location: Lagos (Remote)
- Busha Customer Support Intern is an enthusiastic and driven individual who has a basic understanding of Customer satisfaction principles and terms to join the team, in this role, you will gain experience and learn essential industry skills.
- Your goal is to assist in improving customer experience, you will be tracking all points of customer engagement, addressing all customer queries, and identifying ways to improve our customer service.
- You will work with other cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions.
- Your duties may also include training new employees and maintaining open communication with other departments during your day.
- Improve customer service experience, create engaged customers, and facilitate organic growth
- Assist in Developing strategies for increasing customer satisfaction and loyalty.
- Collect data to clearly understand the needs of the customers.
- Align customer experience strategies with marketing initiatives, as well as informing customers of new products, features, and functionalities
- Answer questions customers may have about our products and services
- Provide potential and existing customers with exceptional services
- Listen to customers concerns or complaints and take proactive steps to maintain positive experiences
- Ensure that customers are satisfied with our products and services
- Work with other departments to ensure customer needs are met
- Ensure that customer issues are handled in a timely manner and follow up with them to make sure their issue has been satisfactorily resolved
- Ensure customer satisfaction and provide professional customer support
- Provide introductory information to new customers.
- Review customer feedback and complaints to identify areas for improvement and opportunities for growth.
- Track customer contact information and preferences so that they can be contacted in the future
- Analyse data to identify trends in customer preferences, needs and buying habits so that we can make informed decisions based on those habits
- Maintain a positive, empathetic, and professional attitude toward customers always.
- Recent Graduate actively enrolled in the National Youth Service Corps
- Great multitasking ability
- Ability to handle high volume of live chats
- Patience and empathy
- A passion for customer satisfaction
- Ability to work effectively with cross-functional teams.
- A team player with excellent communication skills
- A strong desire to take on new challenges.
Nice to have:
- Knowledge of the crypto industry.
How to Apply
Interested and qualified candidates should:
Click here to apply online