Astract’s mission is to achieve immense growth for our clients through digital marketing solutions. We seek to accomplish this through superior thinking and data-driven solutions. We are dedicated to developing fully customized and easy-to-use solutions to address each client’s unique need.

Our vision is to be recognized as a leading provider of marketing, web, and branding solutions. We are committed to earning our clients’ trust through outstanding execution and uncompromising dedication to their success.

Applications are invited from interested and qualified candidates to apply for Customer Support Intern at Astract9 Designs Limited

  • Job Position: Customer Support Intern
  • Job Location: Lagos

Job Description:

  • Technical Customer Support is the first line of contact for customers looking to design and develop websites. You will be solely responsible for the onboarding of our customers and will follow up with leads till the point of conversion.
  • This role will need to be filled by an individual who is committed to achieving customer success and has excellent analytical and troubleshooting skills.

Job Responsibilities

  • Provide exceptional customer service while responding to phone, e-mail requests for technical support
  • Track and monitor all support cases to ensure timely resolution and follow-up
  • The Technical Support intern will update tickets with the client’s communication
  • Clearly identify, document, and find solutions for customer issues
  • Escalate critical customer situations to the appropriate level of management

Job Requirements:

  • Bachelor’s Degree
  • Experience: 1 – 2 years.

Other Requirements:

  • Excellent Customer Service skills
  • Excellent understanding of the technical fundamentals involved in website development
  • Experience in supporting multiple, simultaneous engagements/customers
  • Excellent Problem-Solving skills
  • Ability to function as an individual contributor and/or a member of a team.


  • N40,000 – N 60,000 monthly.

Closing Date
March 15, 2021

How to Apply

Interested and qualified candidates should:
Click here to apply online

Tagged as: Customer Service