Zabira Technologies is a fintech company that launched officially August 2019. Inspired to create fast payment solution and easy exchange of cryptocurrencies, the CEO Issac John, started the company with innovative ideas & problem solving paradigm which further gave birth to the existence of a world-class financial technology.

Job Position: Customer Support Manager

Job Location: Ikeja, Lagos

Job Responsibilities

  1. Delivering a comprehensive service to enquiring customers.
  2. Possibly delegating certain customer enquiries to specific teams.
  3. Managing a large number of incoming calls and emails.
  4. Managing customers’ accounts.
  5. Keeping a record of customer interaction and details of actions taken.
  6. Communicating with internal teams to discuss sales targets.
  7. Generating sales leads, building sustainable relationships where necessary.
  8. Reporting back on results.
  9. Supervising day-to-day operations in the customer service department.
  10. Responding to customer service issues in a timely manner.
  11. Creating effective customer service procedures, policies, and standards.
  12. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
  13. Implementing an effective customer loyalty program.
  14. Maintaining accurate records and documenting all customer service activities and discussions.
  15. Assessing service statistics and preparing detailed reports on your findings.
  16. Hiring and training new customer service agents.
  17. Managing the approved budget of the customer service department.
  18. Staying informed on the latest industry techniques and methods.

Job Requirements

  • Candidates should possess a Bachelor’s Degree qualification.
  • 5 – 7 years work experience.

Application Deadline
24th November, 2022.

How to Apply
Interested and qualified candidates should send their CV to: hr@grip.ng using the Job Title as the subject of the mail.

Tagged as: Customer Service, Graduate