SupportPro by Salesplat – Our client, a Fashion and manufacturing brand, is recruiting to fill the position below:

Job Position: Customer Support Officer

Job Location: Abeokuta, Ogun

Job Description

  1. Our client requires a sharp and effective customer support officer to manage its customer communications and relationships.
  2. As a customer support officer, you will ensure that the needs of customers are being satisfied.
  3. Your aim is to provide excellent customer service. You must be knowledgeable about the products and able to adequately guide the customer at all times.
  4. You are to make customers feel welcome and assist them to find the products that most satisfy their needs

Job Responsibilities

  1. Helping to develop and implement a customer service policy for the organization
  2. Finding ways to measure customer satisfaction and improve services
  3. Handling face-to-face enquiry from customers, Providing help and advice to customers using the organisation’s products or services
  4. Investigating and solving customers’ problems, which may be complex or long-standing problems
  5. Keeping accurate records of discussions or correspondence with customers
  6. Analysing statistics or other data to determine the level of customer service the organisation is providing
  7. Writing reports analysing the customer service that the organisation provides
  8. Developing feedback or complaints procedures for customers to use
  9. Meeting with other managers to discuss possible improvements to customer service
  10. Learning about your organisation’s products or services and keeping up to date with changes.

Job Requirements

  • Qualification – B.Sc in any discipline. Marketing and Comms or human relations is an advantage
  • 1-3 or more years experience in Fashion Brand or Related Company
  • Effective use of CRM tools and other relevant software is an added advantage
  • Communication skills that allow you to inform, help customers clearly and to liaise effectively with other professionals
  • Listening skills, to understand exactly what customers require Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
  • Creative thinking, to be able to come up with new ideas to improve customer service standards
  • Good personal presentation, especially when working with customers face to face
  • A commitment to improve your own customer service skills on an ongoing basis
  • Good networking, prospecting and closing skills High level of professionalism.
  • Result-oriented team player with exceptional motivation and interpersonal skills.
  • Relationship management skills and openness to feedback
  • Excellent selling and communication skills
  • Good written and verbal communication skills Able to work in a fast pace environment
  • High proficiency in MS Office Suite Must be able to prepare management reports and correspondence Good initiative, time and stress management skills.

N80,000 – N150,000 / month.

Application Deadline
6th January, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Administrative, Customer Service