Overview

The Workplace Centre Limited: We are a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.

  • Job Position: Customer Support Staff
  • Job Location: Lekki,  Lagos

Job Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Job Requirements

  • HND / B.Sc or any other related degree
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Closing Date
30th April, 2021.

How to Apply

Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Candidates must reside within Lekki and Its environ.

Tagged as: Customer Service